Pellmans Automotive

Recommended Service Intervals

August 27th, 2010 by bradpellman

Everyone in Boulder knows we’re supposed to go to the dentist twice a year. We get our teeth cleaned and have a thorough dental inspection. Once a year, we get x-rays to look for problems that can’t be seen with the naked eye. When the dentist is done, he tells us what he’s found – “Everything’s fine, see you in six months.” Or “You’ve got a small cavity starting, let’s schedule an appointment to take care of it.” By the time you leave, you have a plan for addressing any necessary repairs.

This system works so much better than waiting for a painful problem before going into the dentist. Small problems are fixed before they turn into big problems. And you avoid those huge bills.

If we buy into this way of handling our dental care, why do we resist so much when facing the same system for our car care?

Following the manufacturer’s recommended intervals can be confusing. First there are recommendations for so many things: oil changes, transmission, coolant, air conditioning, power steering, brakes, fuel system, filters, belts, hoses, alignment, rotation, balancing …you get the point.

Every item has a recommended interval and it’s hard to keep it all straight – even if you’re part of the one percent of the population that reads your owners’ manual.

And if you have more than one SUV or sedan, the complexity is multiplied. You’d need a computer to keep track of everything. We’ll, that’s how Pellman’s Automotive Service does it. We subscribe to automotive databases that have your vehicle’s recommended intervals. You may have wondered how we know what else to recommend when you bring your car in for an oil change at our Boulder location – it’s all in the computer.

Well, it’s not all in the computer. There are other variables that can’t be accounted for in the schedule. Things like the weather conditions, altitude, and driving conditions in the Boulder area to be taken into account. Talk about these things with your Boulder service advisor at Pellman’s Automotive Service and you may decide that the severe service schedule in your owner’s manual is more appropriate.

Since anything that’s not highway driving in moderate weather is considered severe, most of us in Boulder do at least some of that and it should be taken into consideration.

Let’s take your basic oil change as an example – what issues are involved? The oil you put in your car is a blend of base oil and special additives. There are detergents to clean the inside of your engine and corrosion inhibitors. A good quality motor oil will not only lubricate your engine, it will help it stay clean inside and run cooler.

Now, these additives deplete with use and time. That’s why most maintenance recommendations include both a time and mileage element – like three months or 3,000 miles, whichever comes first.

It’s easy to think, “Gee, I’ve only driven 2,000 miles in the last three months. I can wait on that oil change.” But you need to remember that the inside of your engine is a harsh environment. The oil is contaminated with combustion by-products that start degrading its effectiveness even when it’s just sitting there.

A lot of people in Boulder don’t realize the harm that can be done by just skipping a single oil change. There are a lot of metal parts moving around in your engine. Small bits of metal wear off and are floating around in your oil. They can be carried to more delicate areas of the engine where they cause damage. Your oil filter is designed to trap metal particles and other dirt, but if it’s clogged up because you haven’t changed it, it can’t trap any more.

Oil sludge is another problem. Sludge is oil that has turned to a gunky jelly – think Vaseline. Obviously, sludge doesn’t lubricate. It can also clog small oil passages so that all the parts don’t get properly protected by the oil. That’ll lead to premature wear.

If you’ve missed some oil changes, don’t despair. Just talk with your Pellman’s Automotive Service service advisor. Fess up – you’ll feel better. And he can help you get back on track. Following recommended intervals is the key to keeping your car on the road and avoiding major repairs.

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Defensive Driving In Boulder CO

August 20th, 2010 by bradpellman

There was a man in Boulder, CO who learned that most car accidents occur within a mile of home – so he moved. (Just Kidding!)

When we think of defensive driving, we often focus on our local CO highway situations. The fact of the matter is we need to be just as careful close to home in Boulder, because that’s where we do most of our driving. We can’t let our familiar surroundings keep us from driving defensively.

Defensive driving begins with the proper attitude. Have in mind that you won’t let anyone take your safety away from you. You’ll be aware of your surroundings, road conditions, other vehicles and hazards. And the first person to be concerned with is you: start with your own environment.

Don’t leave without securing all occupants including children and pets. Watch for loose items that can become projectiles during evasive maneuvers.

Driving too fast or too slow increases the chance of an accident.

Never drive impaired: Alcohol is a factor in half of all fatal crashes. Never drink and drive.

Other impairments include being sleepy, angry, daydreaming or talking. If you suddenly wonder how you got where you are – you’re not paying enough attention.

Keep your windows clean and uncluttered. No fuzzy dice and stickers.

Keep your car in good shape so that it handles properly: Maintain tires, lights, brakes, suspension, wheel alignment and steering.

Always use your turn signals while driving around Boulder CO. Avoid other vehicles’ blind spots.

Don’t drive faster than your headlights – if you can’t stop within the distance you can see, you’re going too fast.

Avoid driving over debris in the road. Even harmless looking items can cause damage or an accident.

Keep your wheels straight when waiting to turn at an Boulder CO intersection. That way if you’re hit from behind, your car won’t be pushed into on-coming traffic.

My daddy always said that when you drive, you’re actually driving five cars: yours, the one in front, the one behind and the ones on either side. You can’t trust that other drivers will do the right thing, so you’ve got to be aware of what they’re doing at all times.

If you see another car driving erratically, weaving, crossing lanes, etc., stay back. Take the next right turn if you’re downtown Boulder, or take the next exit on the CO highway. Notify the police if you see someone driving dangerously in our Boulder community.

Never follow too close. The minimum distance is the two second rule. Pick a landmark ahead, like a tree or road marker. When the car in front of you passes it, start counting: ‘one-one-thousand, two-one-thousand’. If you pass the landmark before reaching two-one-thousand, you’re following too close.

Remember that the two second rule is the minimum – it assumes you’re alert and aware. Three seconds is safer. Move out to five seconds or more if it’s foggy or rainy.

Someone will inevitably move into your forward safety zone – just drop back and keep a safe distance.

If someone follows you too closely, just move over.

Don’t play chicken by contesting your right of way or race to beat someone to a merge. Whoever loses that contest has the potential to lose big and you don’t want any part of that. So stay alert, constantly scan around your car and arrive safely.

Pellman’s Automotive Service
2560 49th Street
Boulder, CO 80301
303-938-4050

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Ethics of Automotive Repair in Boulder

August 13th, 2010 by bradpellman

We’re going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Boulder automotive service and repair industry hasn’t been given a pass either.

Unfortunately, every profession in Boulder has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.

Yet some people remain uncomfortable with Boulder automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.

If we understand what’s recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we’ll have more trust in the recommendation. So communication is key. It’s like going to the doctor; If she’s using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with your Boulder service advisor too. He’s so familiar with all things automotive, he may forget you don’t know a PCV from an EGT.

If you don’t understand what your doctor’s talking about: ask some questions. If you don’t understand what your Boulder automotive advisor’s talking about: ask some questions.

Let’s go back to those ethical standards; when we hear a repair recommendation, we always ask ourselves, “Is this really necessary?” Well, here’s the industry standard:

If a technician tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose

The part does not meet a design specification

The part is missing

For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician at Pellman’s Automotive Service says that you have a cracked rotor and need to replace it.

If you tried to get him to simply put new pads on, he would say that if you didn’t want to replace the rotor; Pellman’s Automotive Service would ethically have to refuse the repair.

To just put pads on a cracked rotor would have been very wrong. The brakes could’ve failed at anytime and needed to be repaired – not just have a band-aid slapped on them.

Now, looking at something not so serious, the technician may suggest repair or replacement if:

The part is close to the end of its useful life – just above discard specifications or likely to fail soon
To address a customer need or request – like for better ride or increased performance
To comply with maintenance recommended by the vehicle’s manufacturer
Based on the technician’s informed experience

Of course, the technician has the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.

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What Boulder Automotive Service Consumers Should Know

August 10th, 2010 by bradpellman

There are some things Boulder, CO consumers should know about Boulder automotive service and repair. First and foremost, Pellman’s Automotive Service cares about you and your family’s safety. And we really appreciate your business. Pellman’s Automotive Service in Boulder wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The technicians that work for Pellman’s Automotive Service need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. The average Louisville, CO or Lafayette, CO driver may not realize the business and environmental regulations Pellman’s Automotive Service must comply with. Of course that costs money too. Like any business, overhead is a big factor.

When you go into a Boulder, CO restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.

It’s the same for Pellman’s Automotive Service. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Boulder customers are happy to see them succeed as a CO automotive business.

Contact Pellman’s Automotive Service to learn more about our extensive auto service training.
You can find us at:
2560 49th Street
Boulder, CO 80301
Or call us at 303-938-4050

Your Boulder service center loves to see its customers whenever they come in, but they would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. They want to work together with you to avoid breakdowns. Tell your Boulder, CO area friends and family to go in for their scheduled maintenance too. That lowers the service center’s marketing costs and helps keep its labor rates down. That’s good for everyone.

Pellman’s Automotive Service appreciates this great review of automotive service from AutoNetTV.

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Emergency Items For Your SUV or sedan

July 28th, 2010 by bradpellman

Local Boulder, CO roadside emergencies can range from a flat tire downtown to being stranded in a snowy ravine for three days. So you may want to consider a basic emergency kit to keep in the car at all times and a travel kit tailored to a specific trip.

Your close-to-home kit for around Boulder would have some basic items to work on your car: everything you need to change a tire, gloves, a couple quarts of oil, some antifreeze and water. A can of tire inflator is a great temporary fix for minor flats. You’ll also want jumper cables or a booster box, flares, a flashlight and some basic hand tools.

Now for your comfort and safety: a first aid kit, drinkable water, high calorie food (like energy bars), blankets, toilet paper, cell phone, towel, hat and boots. Keep some change for a pay phone, emergency cash and a credit card.

People who live in areas with frequent severe weather or earthquakes may want to carry provisions for longer emergencies.

For trips away from home, consider the weather and geography as you assemble your emergency supplies. You’ll need to have a source of light and heat and will want to provide protection against the elements as well as adequate food and water for everyone in the car.

Always tell people where you are going and have a plan for checking in at waypoints. Then if you run into trouble, you can be reported missing as soon as possible and rescuers will be able to narrow the search area.

The key to safe travel is to keep your vehicle properly maintained, plan ahead, and let others know your itinerary.

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Economics of Maintenance For Boulder Auto Owners

July 21st, 2010 by bradpellman

Buying a new car in Boulder is always a big financial decision. The allure of that new car smell is powerful, to be sure. But what if your current car is still in good shape? How do you decide?

People in Boulder who’ve been used to driving a new car every three to five years may be having second thoughts in this economy. For many, the question is, how does the certainty of a new car payment stack up against uncertain repairs for a car that may be out of warranty?

For purposes of our discussion, let’s assume you live right here in Boulder and have a five year old vehicle. It’s now paid off. If you keep it, you fear that there’ll be some repairs over the next five years, but you really don’t know what to expect. For help we turned to Edmunds.com.

Edmunds.com has compiled maintenance and repair information for cars and trucks. With this data, they project likely service and repair costs for a particular make and model. They’re able to use manufacturer’s maintenance schedules and repair histories for the projections.

Of course, these projections can’t predict what will happen to your vehicle in Boulder, but they do give you information to use in your decision.

Let’s look at the numbers for a five year old Toyota Camry V-6. In this example, the combined maintenance and repairs for the five year period is $5,748. This works out to an average of $96 a month. The year-by-year averages range from a low of $49 a month to $124 a month.

So compare $96 a month with a new car payment. And it’s actually better news than that; you would still have maintenance expenses with a new car, so the repair element could be less than half that figure.

Here are numbers for some other five year old vehicles from around Boulder:

Ford Escape – $116 a month

Chevy Silverado – $131 a month

Jeep Grand Cherokee – $138 a month

Hyundai Accent – $85 a month.

Now, if your vehicle is older than five years, have a chat with your Boulder service advisor at Pellman’s Automotive Service. We see hundreds of vehicles through our bays every month and we know your car. See if there’s any particular problem common with your vehicle that you might see over the next couple of years.

And of course, the best way to keep future repair costs down is to take care of all your scheduled maintenance. This is especially important in older vehicles that have had time to accumulate some deposits.

There are special motor oil formulations that help clean older engines and protect and recondition their seals and gaskets.

We hope this eliminates some of the unknowns in the decision to keep or trade.

Give us a call if you have any questions:
Pellman’s Automotive Service
2560 49th Street
Boulder, CO 80301
303-938-4050

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Looking Down the Road – Headlamps

July 16th, 2010 by bradpellman

If you’ve ever been driving around Boulder and had a headlamp go out, you’ve probably just wanted to replace the bad bulb. If your car uses halogen headlamps, they dim over time. So if you just put in one, they won’t have the same brightness which can be distracting and will affect your field of vision.

To have your headlights inspected, visit us at Pellman’s Automotive Service. We’re at 2560 49th Street in Boulder, CO 80301. Or give us a call at 303-938-4050

Experts in Boulder recommend replacing your halogen headlamps every year. It’s easy to remember if you do it when daylight savings time changes in the fall. That way you’ll have bright headlamps for those long Boulder winter nights.

There are other types of headlamps in addition to halogen. There are the old standard bulbs that have been around for decades. These are OK, but you can usually upgrade to halogen. They cost a little more but you can’t believe the difference. If you do a lot of night driving you might want to use a premium halogen bulb that filters out the yellow hues and give a very white light that’s a lot like daylight.

You may have noticed those bluish headlights on luxury cars. They are high intensity discharge or, HID lamps. They really light up the road. You can upgrade to HID on some vehicles. These cost quite a bit, but they’ll last for the life of your car. If you want your Boulder friends to think you have HIDs, you can get halogens with a bluish tint – no one needs to know.

Seriously, though, night driving is all about reaction time – time to stop – time to get out of the way. You can’t react to what you can’t see. You need headlamps that’ll give you a good view down the road and good peripheral vision as well. And your headlights need to be aimed correctly so you can see and also, to keep your lights from shining off into on-coming traffic.

You may have seen older vehicles with headlights that are awfully dim and maybe even yellow. That’s because the plastic headlight lenses have gotten cloudy and yellowed with age. They can be replaced, but many Boulder service centers offer a service to restore the lens that’s a lot cheaper.

You can’t drive if you can’t see. AAA reports that nine out of ten vehicles have dirty or yellowed headlamps. So run the window squeegee over your headlights when you gas up to clear the dirt and bugs. Get your lenses restored if they need it and don’t forget to replace your standard or halogen bulbs every fall.

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Which Item is Most Stolen from Vehicles in Boulder?

July 7th, 2010 by bradpellman

Which item is most often stolen from vehicles in Boulder?

Is it:

Stereo
Wheels
Air Bag
DVD System

Well, if you said stereo – you used to be right. But airbags have now surpassed stereos as the biggest target for theft in Boulder – approximately 50,000 a year are stolen across the country. New airbags cost about $1,000, but go for $50 to $200 on the black market in Boulder.

Stolen airbags are making their way back into cars that have been in an accident. Of course, the danger to the consumer of having a stolen airbag installed is that you can never be sure what may have previously affected them and if they will work right when you need them.

Contact Pellman’s Automotive Service for more information about where to get your airbags checked or replaced.
Find us at 2560 49th Street, Boulder, CO 80301
You can reach us by phone at: 303-938-4050

There are reports that 1 in 25 airbag replacements are stolen or salvaged airbags – or no airbag is installed at all.

That is definitely one car part you don’t want to take a chance with, so Pellman’s Automotive Service recommends following these guidelines:

Use a reputable collision repair center that employs ASE certified mechanics (we can offer recommendations at Pellman’s Automotive Service).

Inspect the invoice to ensure that the repair shop purchased the airbag from a manufacturer, dealer, or recycler. If you can inspect the airbag prior to installation, it should be packaged in a sealed container from the manufacturer.

You will see the SRS light (Supplemental Restraint System) when you first start your vehicle up. This tells you that the airbag system is activated. If you do not see the SRS light, there is likely a problem with the airbag system.

For more information, contact Brad at Pellman’s Automotive Service by calling 303-938-4050.

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Make Your Battery Last

June 30th, 2010 by bradpellman

Today’s report from Pellman’s Automotive Service is on car batteries, why they die and what we can do to lengthen their life. Most of us have had a dead battery at one time or another. In fact, it would be very unusual if you hadn’t. You may be surprised to learn that only 30 percent of Boulder vehicle batteries last for 48 months.

Now that’s an average. How long a battery lasts depends on many factors. You may not know that one of the biggest factors is the temperature where you live and drive around Boulder. You might suppose that cold weather was harder on batteries because it takes more power to crank a cold engine, but the opposite is actually true.

For more information on your battery, please visit us:
Pellman’s Automotive Service
2560 49th Street
Boulder, CO 80301
303-938-4050

Batteries in very cold climates have a life expectancy of 51 months as opposed to 30 months in very warm climates. The reason is simple: batteries are chemically more active when they’re hot than when they’re cold.

A car battery will actually start to discharge on its own within 24 hours in hot weather. It takes several days in cold weather. When batteries are left too long in a state of partial discharge, the discharged portion of the battery plates actually, for the lack of a better word, ‘die’. Recharging the battery will not restore the dead part of the battery plate.

One of the big problems for the way most of us drive in the Boulder area, is that our batteries are often partially discharged. The biggest job the battery does is to start the car. It takes some time for the alternator to recharge the battery after starting. If you’re driving short distances, especially if there are several starts and stops, your battery may not fully recharge.

Another issue is that vehicles are coming equipped with more and more electricity hungry accessories like navigation systems, DVD players, CD and MP3 players, heated seats, heated steering wheels and so on. And we often plug in cell phones, computers and other gadgets. Combine that with short trips and it’s no wonder that our batteries are partially discharged.

Experts say we can extend our battery life by topping off the charge periodically using a good quality battery charger. You may’ve heard these chargers referred to as ‘trickle chargers’. They’re attached to the battery and plugged into a wall outlet to slowly bring the battery up to full charge.

Now there’s some science involved with how fast a battery should be recharged. If you buy a cheap manual charger, you’ll have to tend it. Frankly a learning curve on how to do it right and requires much attention. A computer controlled charger – or smart charger – monitors the process and determines the appropriate rate of charge. And it even stops charging when it’s fully charged. It costs more than the manual charger, but the automatic model is worth it.

The suggestion is to charge once a month in warm weather and once every three months in cold weather.

Another thing to avoid is deeply discharging your battery. Something like running the headlights and stereo with the engine turned off. That’ll take months off the battery life every time you do it.

Now, as we discussed, heat is hard on a battery. A dirty, greasy battery holds more heat. You can wipe off excess dirt with a paper towel or ask your service advisor at Pellman’s Automotive Service to clean it for you. Pellman’s Automotive Service can even test your battery and tell you if it’s time to replace it.

Batteries are fairly expensive, so taking a few steps to make them last longer is well worth it. Of course, the battery will eventually need to be replaced. Always make sure you get a new battery that meets the factory specifications for your vehicle. If you feel you need more battery capacity than what came with your vehicle, talk with your service advisor at Pellman’s Automotive Service about appropriate upgrades.

If you have a dead battery, be careful to inspect it before you jump start it. If the case is bulging, cracked or leaking, do not jump start it. Damaged batteries can explode or catch fire. And deeply discharged batteries can freeze. Do not jump start a frozen battery.

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Are There Blind Spots In Boulder CO?

June 23rd, 2010 by bradpellman

Everyone in Boulder CO has blind spots – and no, I’m not talking about the fact that you really don’t sing like Jessica Simpson. I mean the areas of the road that you can’t see when you’re driving around Boulder.

First let’s talk about our own blinds spots, and then we can talk about others…

To begin, we can greatly reduce our blind spots by properly adjusting our mirrors to give the widest coverage possible. Make the adjustments in your SUV or sedan before you start to drive.

First, adjust your rear view mirror to give the best possible view directly to the rear of your car. You don’t need it to get a better view of either side of the car, the kids in the back seat or your dazzling smile. The rear view mirror should look to the rear.

Next, lean your head until it almost touches the driver’s side window. Adjust your side mirror so that you can just barely see the side of your car.

Pellman’s Automotive Service
We’re on 2560 49th Street in Boulder, CO (80301)
Call us to make an appointment at 303-938-4050.

Now, lean your head to the middle of the car and adjust the outside mirror so that you can barely see the right side of the car.

With your mirrors adjusted this way, you’ll have maximum coverage. Of course driving is a dynamic process – things change every second. So it’s wise to take a quick look to the side when passing to make sure that another vehicle hasn’t moved into an area you couldn’t see in your mirrors.

Depending on the kind of vehicle you drive (SUV or sedan?), you may still have some blind spots. All vehicles have an area behind them that’s blind when backing up. The bigger the vehicle, the bigger the blind spot. A pick up or SUV can hide a small child – an RV, bus or tractor-trailer can hide an entire vehicle. So be careful around our Boulder streets!

As you drive around the Boulder, CO area, avoid staying in other diver’s blind spots. You can’t count on them to be watching their mirrors and looking out for you.

Let’s talk about safely sharing the road with heavy trucks and buses. In crashes involving a truck and car, the car causes about 40 percent of the accidents. But 78 percent of the fatalities are with the car. The laws of physics are against the smaller vehicle, so it pays to take extra precautions around trucks and buses.

Heavy vehicles have huge blind spots: to the rear, on both sides and up front. They also can’t maneuver like a car. They take twice as long to stop and need twice as much space as you do in your SUV or sedan or other type of car. You need to keep wide margins when driving around one of these big rigs.

Here are some tips for passing a heavy vehicle in the Boulder, CO area:

Avoid the blind spots. If you can’t see the driver’s face in one of his mirrors or in a window, he cannot see you!
Don’t follow too close. If you can’t see one of the truck’s mirrors, you’re too close.
Make sure there is plenty of room to pass. Trucks are long and take time to get around. If you’re on one of our local Boulder CO two way highways, wait for a passing zone.
Don’t linger when passing. Because the blind spots are so big on the sides, you want to get through them quickly. If you can’t pass quickly, drop back.
Pass on the left whenever possible. A trucks’ blind spot is much larger on the right.
Be attentive and wear your seat belts while driving anywhere around Boulder, even short drives.
Don’t be aggressive when driving around trucks. Because of their size, they appear to be going slower than they really are. Cutting it short around a truck could be disastrous.
Use your turn signals when starting to pass. Once you can see the full truck in your rear view mirror, it’s safe to signal and move over. Don’t cut it short or slow quickly when you pull in front of a truck.
Be careful passing a truck at an intersection. Trucks need to turn wide to maneuver through city streets. Squeezing between a truck and the curb could put your car in the Boulder body shop. Look for the truck’s turn signals.

We at Pellman’s Automotive Service want you to watch those blind spots – but feel free to sing in the shower all you want.

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